LivedCX®

LivedCX® is an AI-powered platform that helps large enterprises simplify contact center operations and improve customer experience. It delivers real-time insights into people, processes, and technology to reduce costs, boost performance, and enable AI-driven transformation. Targeting industries like energy, telecom, and financial services, LivedCX® stands out with its four-stage approach: Collect, Discover, Enhance, and Monitor. It unifies data, maps experience journeys, identifies automation opportunities, and drives continuous improvement through coaching and compliance tracking. Unlike siloed tools, LivedCX® offers a single, intelligent orchestration layer to turn operational complexity into scalable, measurable growth.